(“We”) firmly believe in safeguarding and reserving your privacy.
Information you may provide to us
We may gather and use the following information about you:
Details you provide to us
By completing forms on bettyhawaii (our site), communicating with us via phone, email, live chat, our social media platforms, or other methods, you can provide us with information about you. This includes information you give us when you sign up to use our site, subscribe to our service, search for a product, order something from us, participate in one of our discussion boards or other social media features, enter a contest, run a promotion, or take a survey, as well as when there’s a problem with our site. Your name, address, phone number, email address, as well as financial and credit card information, may be included in the data you provide us.
Information gleaned from external sources
If you use any of the other websites we run or the other services we offer, we might learn information about you from them. In this situation, we will have let you know when we gathered such information that it might be shared internally and merged with information gathered on this website. We also collaborate closely with outside parties (such as partners in business, vendors providing technical, payment, and delivery services, ad networks, analytics providers, search information providers, and credit reference agencies), and we may get information about you from them.
A cookie is a little file that requests permission to be stored on the hard disc of your computer. Once you consent, the file is added, and the cookie assists in online traffic analysis or notifies you when you visit a specific website. Web apps can respond to you specifically thanks to cookies. By obtaining and retaining information about your preferences, the web application can adjust its operations to meet your needs, likes, and dislikes.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Below are the types of cookies that we use.
Functional Cookies – These cookies make certain parts of our site function. For saving your cart between pages or keeping you logged in.
Analytical Cookies – Using tracking cookies allows us to improve your experience of the site. A large number of decisions about how we improve the website are made using these cookies. All data is anonymous.
Third Party Cookies – We occasionally team up with other systems and sites to bring you features such as product videos and mailing list signups. You may be sent a cookie from one of these companies when using the functionality we use from their service.
Information you give to us.
We will use this information:
to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
to provide you with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, we will contact you by electronic means only if you have consented to this.
to notify you about changes to our service;
to ensure that content from our site is presented in the most effective manner for you and for your computer.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Information we collect about you.
We share your information internally;
to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
to improve our site to ensure that content is presented in the most effective manner for you and for your computer and/or mobile device;
to allow you to participate in interactive features of our service, when you choose to do so;
as part of our efforts to keep our site safe and secure;
to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
Disclosure of your Information
We may share your personal information with any member of bettyhawaii
which means our subsidiaries, our ultimate holding company and its subsidiaries.
We may share your information with selected third parties including:
Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 400 men aged under 25 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in BN1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience;
Analytics and search engine providers that assist us in the improvement and optimization of our site;
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
We may share aggregated non-personally identifiable information externally: We do also share certain information which, whilst not personally identifiable information relating to you, does include information that relates to your usage of our products, sites and services, aggregated together with the same information from other users. For example, customer order numbers.
Where we store your Personal Data
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
How long do we keep your information for?
We retain the information you provide either while your account is in existence, or as needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.
If legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also retain some of your information for a limited period of time as required, even after you have closed your account or it is no longer needed to provide the services to you.
Your Rights include:
Right to be informed
Right of access
You have the right to access information held about you. Any access request must be processed without delay, free of charge and at the latest within one month of receipt.
We reserve to right to extend the period of compliance by a further two months where requests are complex or numerous. If this is the case, we will inform you within one month of the receipt of the request and explain why the extension is necessary.
Right to rectification
You have the right to have your personal data rectified if it is inaccurate or incomplete.
Right to erasure (also known as ‘right to be forgotten’)
You have the right to request the deletion or removal of personal data where there is no compelling reason for its continued processing. Please note, there are some specific circumstances where the right to erasure does not apply.
Right to restrict processing
You have the right to request the restriction or suppression of your personal data.
Right to object
You have the right to object to data processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling); direct marketing (including profiling); and processing for purposes of scientific/historical research and statistics.